Refund policy

Exodus Carbon Refund and Return Policy

At Exodus Carbon, we value your satisfaction and stand by the quality of our products. Please read our policy carefully to understand how we handle returns and refunds.

All Sales Are Final
All sales are final and non-refundable, except in cases where items arrive damaged.

Damaged Items
If your item arrives damaged or faulty we will offer a full refund of your purchase.
Conditions for Refunds or Replacements:

Customers must notify us of the damaged item within 15 days of receiving the product.
Proof of damage is required, such as photos or videos of the product and packaging.
How to Initiate a Return:

Contact us at [insert customer service email] with your order number and proof of damage.
Our team will review your request and provide instructions for the replacement or refund process.
Processing Time

Refunds will be processed within 5-7 business days after approval.